Shipping Policy – SmartGuard Solutions

Effective: May 15, 2026

SmartGuard Solutions is an independent online retailer of genuine Wyze® products. We are not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.

This Shipping Policy applies to orders placed on wyzewatch.com.

1. Order Processing

Our goal is to ship orders within one (1) business day after processing. During high-volume periods, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Orders are not shipped or delivered on weekends or holidays.

2. Shipping Destinations

We currently ship to:

  • All 50 U.S. states
  • Canada

3. Shipping Rates & Free Shipping

U.S. Orders

  • Orders over $10.00 (pre-tax) qualify for free standard shipping within the U.S.
  • Orders under $10.00 (pre-tax)** have a flat **$2.00 shipping charge. This charge is non-refundable.
  • Free shipping may be via USPS or UPS, at our discretion.

Canada Orders

  • We charge a flat rate of $20 USD for orders shipping to Canada.
  • While this flat rate generally covers customs clearance and duties, Canadian orders may still be subject to additional customs duties or tax fees charged by the carrier.

4. Delivery Times

With free standard shipping, your order will generally be delivered 2–7 business days after all items are ready to ship.

Delivery times may vary depending on carrier delays, weather, holidays, and other circumstances outside our control.

5. Order Tracking

Once your order has shipped, we will send you a confirmation email. A tracking number will be provided if UPS delivery is used.

6. Damaged or Defective Items

If your items arrive damaged or defective, please contact our Customer Service team immediately:

If you request a refund, the original shipping cost will be refunded along with the item cost and sales tax, if applicable.

If you request a replacement or exchange of equal or lesser value, we will ship the new item to you at no additional charge.

7. Contact Us

If you have any questions about shipping, please contact us:

SmartGuard Solutions Webstore
Phone: 1 (206) 389-6649
Monday–Friday, 8:00am – 4:30pm PT
Email: [email protected]

Return address:

SmartGuard Solutions Webstore
ATTN: Customer Service Returns
520 Kirkland Way, #208
Kirkland, WA 98033
USA

SmartGuard Solutions is an independent online retailer and is not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.